Terms and Conditions 

The terms and conditions set forth herein constitute a legally binding agreement between MTMHK Enterprises Ltd. (“We,” “Us,” or “Our”) and you, the user of www.evolcare.com (“the Site”). By accessing or using this Site, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, including any policies, guidelines, or amendments that may be posted from time to time. 

MTMHK Enterprises Ltd. is the holding company of EVOLABO SEA SDN. BHD., the entity responsible for the operation, fulfilment, and distribution of Evolcare products. 

Cookie Policy 

This website uses cookies to enhance your browsing experience. Cookies are small data files placed on your device to store preferences, facilitate functions such as shopping carts, and support analytics. Some tracking data may be shared with third-party applications for performance monitoring purposes. 

You may choose to disable cookies at any time by adjusting your browser settings. For guidance on disabling cookies, please refer to the instructions specific to your browser. 

Privacy Policy 

Use of this website may require you to provide personal or financial information, such as your name and email address. All data collected is securely stored by our trusted server service providers. 

This information is used to facilitate e-newsletter subscriptions, process payments, communicate with you directly, and support marketing activities including promotional updates. 

We are committed to safeguarding your privacy and do not sell or disclose personal information to third parties for marketing purposes. 

Your personal information will be retained only as long as necessary to fulfill legal, contractual, or operational obligations. 

In accordance with the laws of the Hong Kong SAR, we reserve the right to disclose your personal information when legally required to do so, including under court orders or other lawful requests. We may also disclose information when necessary to investigate fraud, enforce our rights, prevent legal disputes, or protect the safety of individuals. 

Third-party Links 

This website may include links to external websites. Unless explicitly stated, we do not endorse, approve, or assume responsibility for the content, policies, or practices of linked sites. 

Users are encouraged to review the terms and privacy policies of any third-party websites accessed through our platform. 

Acceptable Use Policy 

Use of this website and its content is subject to the following restrictions. You may not use the site for: 

• Any unlawful or fraudulent purposes 
• Infringement of copyright or intellectual property rights 
• Conduct involving harassment, abuse, threats, or intimidation 
• Automated data collection or scraping activities 

All content on this site is protected by copyright and may not be copied, reproduced, or distributed without prior written consent. 

Pricing and Products 

Product prices are subject to change without prior notice and may differ from prices indicated in promotional materials. In case of any discrepancy, the pricing listed on the website at the time of purchase will prevail. 

Product availability is not guaranteed. While we strive to maintain accurate inventory levels, we reserve the right to cancel any order if the product is out of stock. 

This website is the only authorized online retailer of Evolcare products. 

Refunds, Returns, and Delivery Policy 

In the event of any dispute, chargeback, or complaint, please note that products are non-refundable and non-exchangeable. As stated clearly in our FAQ section, to ensure product safety and avoid contamination, we do not accept returns or exchanges once products have been dispatched from our facilities. 

In accordance with our Terms & Conditions under “Payments and Shipping,” all confirmed orders will be shipped from Malaysia within 48 hours. Delivery timelines are subject to the respective courier services used, and may vary depending on the destination. 

For destinations outside the countries listed on our shipping page, delivery is estimated to take between 5 to 7 business days. If your order has not arrived within the expected timeframe, please contact us at info@evolcare.com for assistance. 

The cost of your purchase will be charged to your selected payment method either upon order confirmation or dispatch, depending on the payment provider’s terms. In certain cases, we may pre-authorize the payment amount, which could temporarily affect your credit limit as determined by your financial service provider. 

By placing an order, you authorize us to transmit relevant information to third parties for the purposes of payment processing, verification, and shipping. We use Stripe as our payment gateway, which supports Visa, Mastercard, and online bank transfers. 

All orders are shipped from Malaysia within 48 hours of confirmation. Please note that orders are not processed on weekends or national public holidays observed in Malaysia. 

Please be advised that we do not offer refunds or money-back guarantees, under any circumstances. 

Liability and Limitations 

While we strive to ensure that all content provided on this website is accurate and up to date, we make no warranties or representations, express or implied, regarding the completeness, reliability, or accuracy of any content. Use of this Site and any information or products obtained from it is entirely at your own risk. 

This Site may include third-party advertisements or sponsored content. We accept no responsibility for any inaccuracies, errors (factual or otherwise), or losses incurred as a result of reliance on such content. 

By using this Site, you agree to indemnify and hold harmless Evolcare, including its directors, officers, and employees, from any and all liability, claims, losses, damages, or expenses (including legal fees) arising from disputes, claims, or allegations related to your use of the Site or violation of these Terms. 

Changes and Amendments 

We reserve the right to amend or update this Agreement, including all related policies and conditions, at any time. The effective date of the most recent revision will be clearly indicated at the bottom of this document. 

By continuing to use the Site after changes are posted, you accept and agree to the revised terms. If you do not agree with the updated terms, you must immediately discontinue your use of the Site. 

Contacting Us 

For any enquiries or assistance, please reach out to us via the following channels: 

Address: 

Level 15, 8 First Avenue (KPMG Tower) 

Bandar Utama, 47800 Petaling Jaya, Selangor, Malaysia 

Business Contact: +60 17 405 5070 

Email: info@evolcare.com