Terms and Conditions

The terms and conditions contained herein constitute an agreement between MTMHK Enterprise Ltd. (“Us”or “We”) and you whereas We are the operator of www.evolcare.com (“the Site”). By using this Site, you hereby undertake to accept and agree to the following terms and conditions of use of the Site along with its products and/or services.

MTMHK Enterprise Ltd. is the holding company of MTM LAB SEA Sdn. Bhd.

Cookie Policy

The Site uses cookies which are placed on your machine or device to help us provide you with a better user experience. These cookies are to retain your preferences and store information for things such as shopping carts and analytical applications. Tracking data may be sent to third party applications.

You may opt to disable cookies. The easiest way to do this is by disabling cookies in your Internet browser. To learn how to disable cookies, click the link to your appropriate browser and follow the instructions contained there; Chrome, Firefox, Microsoft Edge, Safari.

Privacy Policy

Use of this Site may require you to provide certain personal or financial information from time to time. Examples of this include your first name, last name, and email address. All information received will be stored at facilities in Hong Kong.

We collect this information for the purpose of providing e-newsletter services, payments processing, direct communication, or other direct marketing activities including the possible distribution of e-newsletters.

We are committed to respecting your privacy and do not sell or provide personal information to third parties for the purpose of marketing their own services. Your personal information will be retained for as long as necessary for us to comply with legal obligations.

Under circumstances dictated by the law as applicable to Hong Kong SAR, We reserve the right to disclosure regarding your personal information. We will furnish appropriate legal authorities with your personal information under demand by court or other legal instruments.

We further retain the right to disclose your personal information if required to investigate fraud, protect our rights, avoid litigation, or protect the safety or others or yourself.

Third-party Links

The Site may contain links to other websites. We do not imply approval, association or endorsement of the content of linked websites unless specifically stated otherwise.

Where applicable you should independently review the terms and conditions of any website you might access though links on our Site. This includes privacy policies, legal statements and/or other conditions where applicable

Acceptable Use Policy

You are strictly prohibited from using the Site and/or its contents for (but not limited to);

  • Any unlawful purposes
  • Infringement of copyright or intellectual property rights
  • Harmful acts including but not limited to harassment, abuse or intimidation
  • Automated data collection activities

All content on this site is protected by copyright and may not be reproduced electronically or otherwise without our express written permission.

Pricing and Products

Prices on products are subject to change and may vary from promotional material from time to time. In the case of any price discrepancy, all current prices listed on the website will be taken as final.

Products may on occasion become unavailable. While We make every effort to ensure that our inventory is as current as possible there may be times when We need to cancel your order.

This Site is the sole authorized online provider of Evolcare products.

Payments and Shipping

In the event of any dispute/chargeback/complaint, products are NOT refundable or exchangeable. Clarified in the Q&A section, to avoid contamination, returns or exchanges on products that have been shipped out of our facilities are not allowed.

As per our Terms & Conditions, for delivery (as per “Payments and Shipping”), all orders will be shipped from Malaysia within approximately 24 to 48 hours of confirmation. More specifically delivery can be expected as per courier services provided as below:

To all destinations outside of the countries listed, please note that the delivery time will vary from 5-7 business days. If you have not received your package outside of the expected delivery time, please contact us at: info@evolcare.com

Cost of purchases will be deducted from your chosen mode of payment either upon confirmation of order or shipment of products. We may on occasion pre-authorize payment amounts in the case of credit facilities which may affect your credit limit with your financial services provider.

For all orders, you authorize Us to transmit information to third parties for payment processing, verification and shipping purposes. We use iPay88 as a payments processor, accepting Visa, Mastercard and bank transfers.

All orders will be shipped from Malaysia within approximately 24 to 48 hours of confirmation. Orders are not processed during weekends and official national holidays as pertaining to this territory.

We expressly do not offer any form of money back guarantee nor do We entertain requests for refunds.

Liability and Limitations

Although We do our best to ensure that the contents of the Site are true and accurate, We give no representation of warranty. All use of information and/or products derived from this site is at your personal risk.

The Site may contain advertising and sponsorship content. We are not liable for any errors or inaccuracies of such content factual or otherwise or for any potential loss you may suffer as a result of the usage of such material.

You agree to indemnify and hold us and our directors, officers, and employees harmless from liability, loss, damages and/or costs. This includes but is not limited to legal fees which may arise from allegations, disputes, claims or demands.

Changes and Amendments

This agreement including all policies and conditions of use may be revised by us from time to time. The effective date of any such revisions shall expressly be stated at the bottom of this document. Should you disagree with the updated terms and conditions stated you agree to immediately cease usage of this Site.

Contacting Us

Any questions regarding this Terms and Agreements document should be directed to;

Person in Charge: Darren Teoh
Address: Unit G-1, Ground Floor, Tower 5, Avenue 7,  Bangsar South City, No.8, Jalan Kerinchi, 59200 Kuala Lumpur, Malaysia
Contact Number: +603-2107 2007/ +603-2107 2008
Email Address: info@evolcare.com

Last update: 13th December 2019